Privacy Policy
Last updated: 14 June 2025
Lead Connex Ltd (trading as Injury Help UK) (“we”, “our”, or “us”) is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Lead Connex Ltd (trading as Injury Help UK) is a UK-based lead generation company. We are not a law firm and do not provide legal advice. We connect individuals with regulated solicitor partners who may assist with personal injury or medical negligence claims.
ICO Registration Number: ICO:00010376877
Company Number: 16410909
Registered Office: 9 Balfour Street, Runcorn, WA7 4PH
2. What Data We Collect
We may collect and process the following personal data:
- Name
- Phone number
- Email address
- Type of legal enquiry (e.g. accident details)
- Communication preferences
- IP address and browser/device data
3. How We Collect Your Data
We collect data when you:
- Fill out a form on our website
- Interact with one of our advertisements
- Communicate with us via phone, email, or contact form
- Consent to be contacted or referred
4. How We Use Your Data
We use your data to:
- Assess your enquiry and determine potential eligibility
- Contact you to confirm details or provide assistance
- Refer you (with your consent) to one of our solicitor partners
- Improve our website, advertising, and service quality
- Comply with legal obligations
5. Lawful Basis for Processing
We process your data on the following legal bases:
- Consent – you’ve provided consent by submitting a form or ticking opt-in boxes
- Legitimate Interests – to connect you with appropriate legal services
- Legal Obligation – where required under applicable law
6. Who We Share Your Data With
We may share your data with:
- Trusted solicitor firms regulated by the SRA
- Technology providers such as CRM, communication and hosting tools (e.g., Twilio, Airtable, Webador)
We do not sell your personal data.
7. How We Protect Your Data
We take data protection seriously. Your information is stored using secure, encrypted systems. Access is limited to trained personnel. We retain personal data only as long as necessary for the original purpose or as required by law.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Object to processing
- Withdraw consent at any time
To exercise your rights, contact us at:
Email: [Insert your business email]
9. Cookies
We may use cookies to personalise your experience and monitor website usage. You can control cookies via your browser settings.
10. Contact Us
If you have questions or concerns about this policy or your data:
Email: [Insert your business email]
Phone: [Insert contact number]
Address: 9 Balfour Street, Runcorn, WA7 4PH
Terms of Use
Last updated: 14 June 2025
By using this website (www.injuryhelpuk.co.uk), you agree to these Terms of Use.
1. About Us
This website is operated by Lead Connex Ltd (trading as Injury Help UK). We are a UK-based lead generation company, not a law firm. We help individuals connect with solicitor partners who may assist with personal injury claims.
2. No Legal Advice
Nothing on this website should be considered legal advice. Any legal advice is provided only by our solicitor partners after they review your enquiry and determine eligibility.
3. Your Use of This Website
You agree to use this site only for lawful purposes and not to submit false, misleading, or fraudulent information. You must be over 18 years old to submit a claim enquiry.
4. Referrals
If you complete a form or request a callback, and consent, your enquiry may be referred to one of our regulated solicitor partners. You are under no obligation to proceed with any legal service offered.
5. Data Protection
Use of your personal data is subject to our Privacy Policy. By using this site and submitting your data, you agree to its use as outlined there.
6. Website Content
All content on this website is provided for general information. We make reasonable efforts to ensure accuracy but do not guarantee it. We reserve the right to update content at any time.
7. Limitation of Liability
We do not accept liability for any loss or damage resulting from your use of this website or reliance on its content. This does not affect any statutory rights you may have.
8. Changes to These Terms
We may update these Terms at any time. Continued use of the site will constitute acceptance of any changes.
9. Contact
If you have questions about these Terms of Use, contact us:
Email: info@injuryhelpuk.co.uk
Address: 9 Balfour Street, Runcorn, WA7 4PH